Shortly after the Hotel Adlon Kempinski Berlin opened its doors for the
first time in over fifty years in 1997 we visited it and were impressed
by the grand lobby. We swore we would stay there at some stage. Our
dream came finally true in April 2016.
We arrived by train from
Hamburg and took a taxi from the main train station. It was maybe half
an hour before official check in time. Our Executive Room - an entrance
category room - wasn't ready yet. We went for a walk, taking in the
sights of the Brandenburg Gate, which is just a few steps from the hotel
and the Memorial of the Murdered Jews of Europe. When we returned it
was after check in time now, but our room was still not ready. We went
around the block again to get another perspective of this landmark hotel
and finally the room was ready.
The area surrounding the
reception was crowded and the Lobby Lounge and Bar was also nearby,
which would lead to a security issue later. I will come back to the
incident in a few moments.
We had chosen the entrance category room, because we liked the looks and design from images on their website.
The
walk to the room was long and it was located in the new wing, the
Kempinski Palais. We didn't mind, since there were photographs of former
famous guests, an attractive indoor garden area and the stunning lobby
with a cupola and elephant fountain all which beckons to be explored.
Our
room we received was luxurious as expected with its own hallway and the
furniture was top notch and classical. The color scheme was different
shades of brown, beige, grey and green.
We were located beside the British Embassy and had views over the roof tops of Berlin and the TV tower in the distance.
The
large wardrobe contained the safe and minibar. There were some
interesting items in the minibar, like vodka, brewed in Berlin, Thomas
Henry soft drinks (Ginger Ale, Bitters, Tonic), Talent iced tea and
Charitea, a selection of Ruinart Champagne half bottles, Berliner Kindl
beer and sweets, like yogurt gums, gummi bears and jelly beans.
The
soft drinks and beer started from 5.50 Euro (ca. 6.25 USD), the
Champagne from 65 Euro (ca. 73.80 USD) and the sweets from 6 Euro (ca.
6.85 USD). We had some of the gummi bears which had been packaged
especially for the hotl. They were lovely.
There was also a club
chair and coffee table, a writing desk with a tablet. At first the
tablet wasn't working, because it hadn't been plugged in, but after this
it functioned well. The writing desk had two chairs.
The large
bed was comfortable and allowed for a good night’s rest. Inside the top
drawer of the night stands on each side were switches for the lights and
to raise or lower the automatic blinds.
We appreciated turn
down left a large bottle of Evian water every night and that the wakeup
call each morning was personalized with tea or coffee and a pastry
provided and was punctual on the dot.
The environmentally
friendly message was on a little felt tree shaped figure. It had to be
placed on the bed, if the linens shouldn't be changed.
Artwork consisted of four etchings of Italian landmarks and a flower and bird painting in the bathroom.
Of
course there was also entertainment including My Kempinski, fashion and
life style magazines and the LHW catalogue and a flat screen with
regional and international channels. They could be sorted by language or
alphabetical, because there were so many.
In room dining was 24 hours available and we used it for one dinner and two breakfasts during our two night stay.
We
had the vegetable curry with rice, the Adlon currywurst with
Havellaender apple fed pork and fruit salad "Three Flavors". All was
very good. It cost 51 Euro (ca. 57.95 USD).
We tried two
different breakfasts. One was the Continental with hot chocolate, carrot
juice, bread and pastry selection, butter, Rosenrot & Feengreen
jams, Berlin honey, Nutella, cheese, cold cuts and fresh fruit salad. We
had a French Toast with it as well. All was beautifully presented and
delicious. It cost 41 Euro / ca. 46.60 USD per person.
The other
was the European, which was the same as the Continental, but included a
hot dish - our choice was the egg white omelette with Nuremberg sausage -
and gravad lax, smoked trout and mackerel. It cost 47 Euro / ca. 53.40
USD).
We enjoyed our meals through room service, it represnts good quality and value IMHO.
The bathroom was large with separate bath tub and shower, double sinks and Kempinski own branded toiletries, which we liked.
The toilet and shower were in separate cubicles and there was storage space under the sinks.
Since
the Adlon is a grand hotel it has many amenities, including diverse
restaurants, lounges and bars including Le Petit Felix, Restaurant
Quarré (where we had dinner and a review is going to follow.), Lorenz
Adlon Esszimmer and Sra Bua by Tim Raue.
Of course there is also a spa and a clef d'or concierge service desk.
Now to our problems with security and billing.
The
TV has the function to connect you to your invoice. We checked it one
morning and were surprised to find a charge from the Lobby Bar on it,
since we had not used it. When I called reception I was thanked for
informing them and promised this would be removed. Checking again later
on the TV it was not showing anymore. We thought this was now done and
dusted.
Wrong!
We believe someone must have overheard our
name and room number, when checking in and used it. This is easily
possible, since there were so many people lingering about near
reception. A fraudster could easily pretend to wait for someone or to be
in the queue. Our name was dropped quite frequently. Of course I
understand this is a sign of luxury, but prefer not to be addressed by
it due to privacy concerns.
When checking out we received a printout of the bill and the incorrect charges were still there. It was a bit disappointing.
We
believe the layout of the lobby should be rethought or only staying
guests and customers with a restaurant reservation allowed entry. This
may change, because the Adlon Hotel Kempinski is going through a
renovation currently as of Sep. 2016.
Another thing we disliked
was the prohibition of taking photographs in the lobby. Security was
discreet about telling my fiancé he wasn't allowed to use his camera, so
that was good. As soon as we were advised he stopped doing so and never
used it again in the public space, so the reminder on another occasion
was unnecessary and not appreciated.
Having now experience with a
few Kempinski hotels/resorts around the world and there were always
some issues we came to the conclusion that this hotel chain is not
really suitable for us and probably will not stay with them again in our
future with the execption in markets where Kempinski operates hotels
and it looks like there's no suitable alternative available. However,
overall we might not "gel" with Kempinski and what they offer and how
they offer their product.
Would we recommend this particular hotel to a friend? Maybe, depends on the occasion.
Would
we want to stay again at this particular hotel in our future? Maybe
yes, maybe not, as we experienced some serious flaws at this hotel, but
equally we experienced also some "highs" at this hotel, interestingly we
equally stayed at Das Stue [earlier in 2015] and the Grand Hyatt [after
the Adlon. Review to follow] in Berlin, both of which are flawless in what we experienced
with them in terms of especially service, design, F&B and room
product.
©2016