Recognition as frequent guest / higher tier holder of
Hilton Honors Loyalty Program
As mentioned earlier, we already received recognition as
frequent guests before we even achieved a higher level at the Hilton Honors
loyalty program.
As a gold member we never had problems receiving an upgrade,
for example, booked a Double Room and received a Deluxe Double. We always get
free breakfast, either to take away or at the restaurant and free internet
access. When arriving at our room, a gift is waiting for us. Sometimes its
cookies, other times its chocolates or muffins. All are delicious. Once we also
had a fruit platter.
Because the staff knows our preferences, they provide us
with only one type of hanger. We never used the others.
Slowly, but securely the staff also knows, what sweets are
especially successful with us.
Since we have achieved gold around a month ago we stayed in
rooms without wear and tear. The In Room dining and the restaurant menu have
changed quite frequently in the last months, so some dishes we really liked
were gone, for example Bangers and Mash. When asking for it, the person
responsible checked with the chef, if he/she could rustle it up for us, and it
was never a problem. We appreciated that very much.
The receptionists also know, we prefer to have two key cards
and like to keep them for our growing collection. Another big plus is that no
matter when we arrived our room was always ready.
Staff
Well, to make it very short. The staff, no matter, who you
encounter, is friendly, efficient and tries to make you comfortable. A big
compliment not only to the front of house, but also to the back of house,
especially the cleaning ladies and gentlemen. They do a great job, which is
often overlooked. The rooms are spotlessly clean and should you meet a room
maid on the floor they always greet you.
©2011
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